This section describes the essential skills and knowledge and their level, required for this unit.
Required skills:
use correct manual handling techniques
be aware of OHS issues and requirements in order to work safely
use tools with dexterity
report and record information neatly and legibly when completing documentation
plan and organise work in order to estimate time to complete activities and prioritise tasks
use effective customer service skills and relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
apply language, literacy and numeracy skills to:
communicate with others in a clear and concise manner in verbal, non-verbal and written modes
read, understand and comply with work instructions and specifications
read, understand and record measurements
use appropriate workplace housekeeping procedures.
Required knowledge:
key features of legislation, regulations and codes applicable to servicing wheeled fire extinguishers
purpose of the Building Code of Australia (BCA)
implications of not applying legislative requirements to job functions
reasons for preventing ODS and SGG emissions in the workshop
methods used to prevent ODS and SGG emissions in the workshop
action to take when a breach of health, safety and other policies occurs
types and quantity of spare parts that should be carried in the service workshop
implications of incorrect servicing procedures for the customer and the organisation
reasons for informing customers of changes to Australian standards
reasons for and frequency of testing to ensure gauges and scales are calibrated regularly
disposal of waste products
dangers of mixing extinguishants
concept of hydrostatic testing
identification and purpose of specialised testing equipment
purpose of the safety cage
purpose of each item of documentation
methods of converting imperial to metric units
relevant federal, state or territory legislation that affects organisational operations, including:
anti-discrimination and diversity
equal employment opportunity
industrial relations.
KEY COMPETENCIES
The seven key competencies represent generic skills considered necessary for effective participation by an individual in the workplace.
Performance level 1 - at this level the candidate is required to undertake tasks effectively.
Performance level 2 - at this level the candidate is required to manage tasks.
Performance level 3 - at this level the candidate is required to use concepts for evaluating and reshaping tasks.
Key competency | Example of application | Performance level |
How are ideas and information communicated? | Collect, interpret and comply with regulatory and procedural requirements relevant to service procedure. | 2 |
How can information be collected, analysed and organised? | Discuss and verify service procedures with colleagues or supervisors to ensure compliance with regulatory and/or work requirements. | 1 |
How are activities planned and organised? | Prioritise work tasks in order to meet operational schedules. | 1 |
How is teamwork used? | Provide support and assistance within the work group to complete service procedures within designated timelines. | 1 |
How are mathematical ideas and techniques used? | Apply basic mathematical techniques to maintenance activities. | 1 |
How are problem-solving skills applied? | Identify potential problems during servicing activities, especially ambiguous information received. Identify processes to be followed when unusual faults are detected. | 2 |
How is the use of technology applied? | Apply technological principles for testing requirements in the servicing process. | 2 |